Looking for effective ways to increase the productivity of your field service business?
Often, field service technicians are held up while dealing with customer issues or prompted to drive back and forth from the premises of their organisation to the client because of process inefficiencies. This means that technicians waste precious time and resources on non-revenue-generating activities instead of optimising existing customer relationships and servicing new customers.
Let us find out how you can significantly enhance the productivity of your field services by following some easy tips.
Dispatch the Right Technician With the Right Parts
One of the easiest ways to increase service call efficiency is to make sure that the right technician is sent with the right tools for the job. This is because technicians may end up making unnecessary trips without a clear understanding of the tools and equipment they require to perform or repair an installation. This is where field service optimisation software comes into the picture.
Field service optimisation software helps your field service organisation look at a list of all of the scheduled service orders to be completed that day and present technicians with a list of corresponding parts based on the specific details of each order. Technicians can then cross-check their lists with the parts in their vehicle to make sure they have everything before they leave to attend to client queries.
Provide Access to Equipment Schematics
There is no denying the fact that the primary objective is always to have the necessary parts for any service order available in the inventory. However, this is not always the case. Invariably, one of your technicians will always find that they don't have the tool(s) required to treat an issue. This can be a labor-intensive and time-consuming process.
Thankfully, it can be easily mitigated by enabling technicians to access a breakdown of equipment, technical bulletins, schematics, and more, all from their mobile devices. With an effective field service solution in place, it becomes easier for technicians to identify part numbers and locate items in stock by referencing equipment schematics to improve field service productivity.
Make Sure Your Technicians Are on Schedule
Gone are the days when customers had to wait for hours or even days for technicians to arrive and service a piece of equipment. Today's tech-savvy and informed customers expect all organisations to value their time. This means that your field service organisation cannot afford to leave scheduling up to chance. You can leverage Microsoft Dynamics 365 Field Service to help your teams access a unified view of open work orders, available resources, and skillsets of technicians, so it becomes easy to assign the right technician and the right resources to the right job.
Route Technicians More Efficiently
Labor and fuel costs can heavily run up the bill on service orders. It is, therefore, in the best interests of manufacturers to make sure that technicians take the shortest and fastest routes to their destinations. The Microsoft Dynamics 365 Field Service app can be used to map the most efficient route between the shop and the job site for technicians.
Find out how your field service organisation can leverage the Microsoft Dynamics 365 Field Service app. Call or email us at C.I.G Consultants now!