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How To Transform Customer Experience With Dynamics 365 Marketing & Customer Insights Updates?

Today, lines between customer expectations have evolved dramatically. Seamless, self-drive, and personalized interactions across multiple communication channels are the norm of the day. This is where Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365 Customer Insights can help success-driven organizations attract & retain customers, drive loyalty, and emerge stronger than ever even in challenging and uncertain times.

The new capabilities introduced in the 2022 release wave 2 for Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365 Customer Insights can help your organization deliver greater efficiency with complete precision. If this is not all, they can also help in empowering your teams to be more productive.


For instance, the first-run experience feature helps you better understand your existing and potential customers. Similarly, you can effortlessly design customized forms to deliver unforgettable experiences while reaching out to your target audience at the right time on the right channel. For this, you can simply leverage real-time engagement capabilities in Dynamics 365 Marketing. This can be used to create appealing branded forms on landing pages or websites, while directly taking conversions. You can also easily build custom channels in real-time marketing.


The list of advantages doesn't end here. Your organization can leverage feature-rich text links and QR codes for events and coupons within email campaigns while receiving engaging content ideas to get more customers to engage, click, and convert. You can even fully customize out-of-the-box preference centers to match your business's specific requirements or explore AI-assisted natural language capabilities.


Find out how your organization can leverage Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365 Customer Insights. Call or email us at C.I.G Consultants now.

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