Dynamics 365 Intelligent Order Management was revealed by Microsoft in 2021 followed by a preview in April. The product team is about to...

Microsoft has announced that it will acquire AT&T’s Network Cloud technology and intellectual property. The company also made job offers...

Today, the sales journey is more like an evolving game of strategy, challenges, and opportunities. Organisations need to carefully...

Offering royalty deals and rebates to customers is critical to building brand loyalty as it has a measurable impact on the margins of the...

Microsoft has announced across its wide range of Microsoft 365 portfolio that spans Microsoft Viva, Teams, Dynamics 365, and more. Going...

Microsoft has announced it will end support for the on-premises version of Dynamics 365 Field Service in June 2022. It was said that...

Microsoft has decided to remove what was being termed as a "licensing tax" to encourage wider access to customer service and sales data...

Offering royalty deals and rebates to customers is critical to build brand loyalty as it has a measurable impact on the margins of the...

In today's increasingly complex business environment marked by intense competition, project-centric organisations face a series of...

Want to send better performing and highly targeted marketing campaigns? Microsoft Dynamics 365 allows you to easily map your customer...

Are you finding it difficult to keep a close track of user interactions and conversations in Dynamics 365 CRM? Looking for efficient ways...

What’s a business without its customers? Customer experience is at the core of any organisation’s strategy. Small, medium, or large-scale...

Globalisation has been driving businesses, at least for the past two decades, if not more. Today no distance is unscalable with remote...

For most organisations that have a fleet of field service agents, the most complex task is managing and billing each agent efficiently....

The COVID-19 pandemic showed us one thing, and that is the human will to adapt and reinvent. When adversity stuck us in the form of...

The customer service team is the first point of contact and the face of any organisation. A smart and diligent client/customer support...

Sales pipeline data is leveraged by many organisations to measure a highly generalised picture of future sales. But what if the gathered...

Dynamics 365 and the Power Platform were built by Microsoft to help success-driven organisations redefine their security models around...

If there was a single recipe for success, a great customer experience would have been the most important ingredient in it. In today's new...

In the business world, there are countless times when what we have been doing and following for years isn't ideal until we have a close...