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Microsoft Announces GPT-Powered Chatbot For Dynamics 365 CRM & ERP Apps

Microsoft has unveiled a generative AI chatbot for business users that is based on OpenAI's GPT-3. It will be an extension to its existing CRM and ERP software and can be used to summarize conversations and notes, create content, answer questions, and more.

“Today’s announcement builds on recent AI momentum across Microsoft 365, Dynamics 365, and the Power Platform,” Charles Lamanna, Microsoft’s vice president of business applications and platform, said in a blog post.

"Power Platform has worked in partnership with OpenAI’s GPT technologies since 2021, allowing everyday workers to develop their own apps and tools. In May of 2021, Microsoft launched the first-ever use of GPT in a commercially available product in Power Apps, ushering in a new AI-driven era for low code development," a Microsoft spokesperson said.

The bot extensions include AI capabilities in Microsoft Teams, Viva Sales, and Power Apps that will help citizen developers to write code using natural language.

“Sellers often spend hours each day on calls with prospects and customers, and nearly as much time recapping action items for follow-through. To help with that, conversation intelligence provides automated summaries of key topics, issues, and concerns discussed during the meeting,” Emily He, Microsoft’s vice president of business applications marketing, said in a separate blog.


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