Microsoft Dynamics 365 CRM And Cybersecurity

Microsoft Dynamics 365 CRM is a powerful Customer Relationship Management (CRM) tool that enables organisations to efficiently leverage and manage information to drive their business operations. Over the last decade, small and mid-sized organisations have leveraged the advantages of analytical and operational tools empowered by cloud-based SaaS (software-as-a-service) CRM solutions.





However, the big question with migration to the cloud is: is your critical CRM data really safe in the cloud? Fortunately, the answer for Microsoft Dynamics 365 CRM users is a big "yes!" Truth be told, a majority of organisations are far safer trusting Microsoft than attempting to recreate their own internal secure cloud infrastructure that can be both cost-ineffective and extremely time intensive.


Interestingly, Microsoft Dynamics 365 is powered by Microsoft Azure, which is one of the largest providers of public cloud solutions. Azure is operated by Microsoft from hundreds of secured ISO-27001 certified data centres across multiple locations worldwide. These Microsoft locations are safeguarded by perimeter fencing, tight security measures, locked server racks, and 24×7 video surveillance.


Now comes the good news - there has not been even a single direct breach of Microsoft Dynamics 365 CRM till now.


In addition to the abovementioned advantages, the security model of Microsoft Azure is characterised by:

  • Secure keys and Hardware Security Modules (HSMs)

  • Industry-standard encryption protocols

  • Protection from ransomware, malware, and other online attacks

  • Powerful access management with Multi-Factor Authentication (MFA)

Microsoft Dynamics 365 CRM Security Layers

A robust security model with multiple defence layers is provided by Microsoft Dynamics 365 for safeguarding the data privacy and integrity of customer organisations while preventing data breaches.

  • Role-based Security: Users are categorised by roles on a ‘need-to-know basis in the Role-based Security layer. This is helpful to ensure that users only have access to the processes and information required for them to perform their authorised tasks. Administrators have absolute control over the task-based privileges and access rights of each user and what all they perform within the framework of Microsoft Dynamics 365 CRM.

  • Field-based Security: Microsoft Dynamics 365 admins get the power through the field-based security layer of creating restrictions to make sure that the data within fields can be accessed only by authorised teams or users.

  • Record-based Security: The Record-based Security layer emphasises on access rights to specific records with the access level of each role configured by ascertaining what all can be accessed with a particular entity by users.

There is no denying the fact that data security and privacy are of paramount importance. It remains a sticking point for many organisations that want to walk on the path of digital transformation. If security issues are a hurdle for your organisations in the quest to taking countless benefits of what cloud computing has to offer, you can contact us on how to keep the critical data of users safe in the cloud.


At C.I.G. Consultants, our team of experienced Microsoft Dynamics 365 experts helps your business stay safeguarded to keep the critical data protected. Contact us now to discover how you can improve the data security of your organisation from the servers to user permissions and roles with data security in Microsoft Dynamics 365 CRM.