Want to take the performance of your customer service team to the next level? How about creating AI-powered, sophisticated chatbots that can resolve common issues and answer questions on the behalf of your business around the clock? If your answers are in the affirmative, it's time for you to learn more about Microsoft Power Virtual Agents.
Microsoft Power Virtual Agents (PVAs) is an important component of the Microsoft Power Platform, the business application suite of products that also includes Power BI (a data analysis report builder), Power Automate (a low-code process automation builder), and Power Apps (a low-code app builder). A customer service chatbot builder, Microsoft Power Virtual Agents helps you create powerful chatbots that are capable of answering a series of questions posed by your employees, your customers, or other visitors to your website or service.
Chatbots help your customer service agents to spend less time on calls with customers so they can concentrate more on critical tasks such as the identification of cross-sell and upsell opportunities. For instance, you can deploy a chatbot to answer frequently asked questions such as the amount of shipping, discounts available, why customers should choose you, etc.
Why You Should Use Chatbots-Benefits Of Chatbots
The primary purpose of chatbots is to support and scale organisations in their relationships with customers. In fact, chatbots help existing and potential customers get from point A to point B as smoothly and quickly as possible without ever feeling lost or left behind. Furthermore, chatbots simplify things and make information readily available at the customer's disposal so that they don't have to dig for countless hours to find information about a specific product or service.
These benefits prove highly beneficial, especially in today's tech-savvy and impatient world where every customer desires a magic button they can press at a time of their comfort and abracadabra, all of their problems and questions are easily and immediately solved. Moreover, chatbots are not human and don't have the emotional hang-ups that humans tend to show. This quality helps them keep customers feeling calm, cool, and collected. Also, a bot doesn’t mind even if the customer gets worked up a bit.
Creating chatbots with Microsoft Power Virtual Agents is surprisingly simple. Need help with Microsoft Power Virtual Agents to handle product support issues, standard employee or customer FAQs, store hours, locations, directions, and other information, employee health and vacation benefits, or COVID-19 protocols? Contact C.I.G Consultants now and find out our teams of certified Dynamics 365 experts can help you make your chatbots more intelligent.