The COVID-19 pandemic has disrupted literally everything and order management has been no exception. Consumer package goods (CPG) companies, retailers, and consumers rushed to adapt their business models to fulfill the massive surge in the count of online orders through a rich range of digital channels. Today, more and more organisations and end customers are purchasing through channels like in-store, mobile apps, marketplaces, and even social media channels such as Instagram. They expect more convenient and faster ways for product pickups and returns. This is where Microsoft Dynamics 365 Intelligent Order Management comes into the picture.
Open and modern platform
Massive demand for personalisation and convenience in digital commerce has been created thanks to the addition of more consumers and businesses online for all types of transactions with the COVID-19 pandemic. Retailers, CPG, distributors, and manufacturers with direct-to-consumer (D2C) and business-to-business (B2B) business models are making more efforts to accept orders from an ever-growing external ecosystem these days. However, receiving orders from a wide range of sources can put a heavy burden on order management and supply chain complexity. It is because of this reason that organisations require a seamless order management solution that can help them accept orders to keep pace with the continuing evolution of eCommerce.
An open and modern platform, Dynamics 365 Intelligent Order Management seamlessly integrates with the existing tech stack of organisations. One of the best things about Dynamics 365 Intelligent Order Management is that its architecture minimises implementation time through out-of-the-box pre-built connectors to the best-of-breed ecosystem of partners for delivery, tax compliance, price calculation, order source, and logistics services. If this is not all, this platform architecture is flexible as well as composable to help supply chain professionals nurture a supply chain tower incrementally through an API-first and modular approach, where the primary goal is supply chain visibility.
Real-time visibility and intelligent fulfillment optimisation
Better supply chain visibility is a top priority for 83 percent of large organisations, according to the 2021 Gartner® supply chain risk and resilience survey. Another Gartner® research shows that 60 percent of chief supply chain officers (CSCOs) are expected to make more accurate, faster, and consistent decisions in real-time. Supply chain and commerce professionals can model and automate responses to order constraints using Dynamics 365 Intelligent Order Management by using a journey orchestration designer and assigning rules in a low-code/no-code friendly user interface.
Dynamics 365 Intelligent Order Management allows organisations to ensure the right products are delivered from the right source in the right quantities so organisations can reduce costs, maximise profits, and satisfy service-level requirements.
Faster deployment times
Accepting orders from different sources carries an additional challenge: implementation. Therefore, organisations require a seamless order management solution that helps them get up and running without any delay. Dynamics 365 Intelligent Order Management, a cloud-based integrated-service-as-a-software (iSaaS) that leverages RESTful APIs, can be an excellent choice as it can be easily configured using a low-code/no-code user interface.
Find out how your organisation can leverage modern cloud technology and implement innovative capabilities that enable automation, artificial intelligence, order flow orchestration, and on-demand scalability, thanks to Dynamics 365 Intelligent Order Management.
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