Why AI And Real-Time Visibility Are Gamechangers For Order Lifecycle Management?

In recent years, manufacturers, consumer packaged goods (CPG) companies, and retailers have incorporated direct-to-consumer (D2C) business models into their go-to-market strategies so that today's customers can order from any geographical location of the world. With a surge in the popularity of these online sales channels, there has also been a surge in the number of third-party fulfillment partners. Furthermore, significant improvements have been experienced in the count of options to evaluate and incorporate into their supply chain and commerce systems.

Organisations with business-to-business-to-consumer (B2B2C), D2C business, and business-to-business (B2B) models require state-of-the-art technology solutions to manage an increasingly complex order lifecycle from the source of the order via orchestration to intelligent fulfillment and delivery. This is where Microsoft Dynamics 365 Intelligent Order Management steps in. It helps organisations enhance their digital order and delivery channels while staying on top of their game. In addition to these advantages, Microsoft Dynamics 365 Intelligent Order Management helps organisations gain access to real-time visibility into each order from order intake to delivery and enhance the level of operational decision-making across every touchpoint of the order life cycle.


How to overcome fulfillment complexity with Microsoft Dynamics 365 Intelligent Order Management?

The Dynamics 365 Intelligent Order Management rules-based fulfillment orchestration system, which leverages real-time inventory and AI to optimize order flows, can be used to overcome the complexities of eCommerce fulfillment.


Microsoft Dynamics 365 Intelligent Order Management provides advanced analytical capabilities to quantify the efficacy of fulfillment levels. These insights can then be utilised by business users to re-model the order fulfillment journey using drag and drop tools. This helps in ensuring that customer needs are met at the lowest possible cost and on time. The list of advantages associated with Microsoft Dynamics 365 Intelligent Order Management doesn't end here. It can also be explored to provide out-of-the-box pre-built connectors to eCommerce order sources like Magento, Shopify, BigCommerce, and Orderful. All these capabilities empower organisations of all sizes with the agility required to overcome supply chain challenges and deliver on their order promise.


Applying Artificial Intelligence

Today, organisations are increasingly leveraging artificial intelligence (AI) and machine learning (ML) to profitably manage their entire order lifecycle. According to McKinsey & Company, "successfully implementing AI-enabled supply-chain management has enabled early adopters to improve logistics costs by 15 percent, inventory levels by 35 percent, and service levels by 65 percent, compared with slower-moving competitors."


With Dynamics 365 Intelligent Order Management, ML and AI can analyse data to identify and predict patterns in order flows and fulfillment processes. The results can then be paired with AI-based classification and anomaly detection models to proactively identify and address fulfillment challenges, reduce costs, and improve delivery times.


Find out how Microsoft Dynamics 365 Intelligent Order Management can help your organisation manage the entire order lifecycle. Contact C.I.G Consultants now!

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