Dynamics 365 Customer Service

Microsoft Boosts Conversational AI In Contact Centers & Enterprise-Wide

Cloud-based computing giant Microsoft has introduced its own branded renditions of #GenerativeAI based on OpenAI’s library or LLMs and...

Microsoft Introduces Dynamics 365 Copilot

Microsoft has announced the next generation of AI product updates across our business applications portfolio, including the launch of the...

How To Manage Your Sales Territories From Anywhere?

Every market, customer, and industry niche is unique. With the sheer volume of factors to consider while customizing your sales pitch, it...

Microsoft Updates Dynamics 365 Customer Service With First-Party Voice Channel

Microsoft has announced the addition of a first-party voice channel to Dynamics 365 Customer Service at an Ignite developers' event. This...