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Microsoft Introduces Dynamics 365 Copilot

Microsoft has announced the next generation of AI product updates across our business applications portfolio, including the launch of the new Microsoft Dynamics 365 Copilot.

This will help in offering interactive, AI-powered assistance across business functions so employees can spend less time on mundane tasks and more time on the best parts of their jobs.


For instance, Copilot in Dynamics 365 Customer Service empowers agents to deliver exceptional customer care. On the other hand, Copilot in Microsoft Dynamics 365 Sales and Viva Sales will help sellers dramatically reduce the time they spend on clerical tasks. Marketers will be empowered by Copilot in Dynamics 365 Customer Insights and Dynamics 365 Marketing to simplify their workflow in data exploration, audience segmentation, and content creation.


Similarly, Copilot in Microsoft Supply Chain Center, which Microsoft Dynamics 365 Supply Chain Management customers can access, will proactively flag external issues such as weather, financials, and geography that may impact key supply chain processes. Copilot in Dynamics 365 Business Central streamlines the creation of product listings for online commerce.


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