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Microsoft Boosts Viva Sales With Enhanced GPT Seller Experience

Sales teams often end up wasting precious time and resources on low-value and mundane tasks that often leave opportunities to sell and engage prospects on the table. Thankfully, they can always count on Microsoft's artificial intelligence to focus on things that matter most, from building trust and meaningful connections to creating long-term relationships.

Recently, Microsoft announced the preview of a new generative AI-powered experience in Microsoft Viva Sales to help sellers communicate more effectively with prospects and customers.


Microsoft Viva Sales can help in generating suggested email content for a variety of scenarios such as creating proposals to replying to inquiries. This helps sellers spend less time composing emails and searching for sales data from colleagues and databases. Viva Sales, which leverages the power of Azure OpenAI Service and GPT, offers access to rich, people-centric data and insights in the Microsoft Cloud. It can also remind sellers about the right time to follow up with a prospect or customer and then auto-generate a preformatted email response with personalized text and the next best actions.


The reply is enriched with the combined data from Microsoft Graph—which provides access to people-centric data and insights in the Microsoft Cloud, including Microsoft 365, Windows, and Microsoft Enterprise Mobility + Security, and the customer relationship management (CRM) system (Microsoft Dynamics 365). This helps sellers improve their overall communication and deliver a superior customer experience.


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