Microsoft has announced that it is extending its partnership with transport/shipping giant FedEx to streamline deliveries. FedEx and Microsoft are already partners and combine technology to broaden their plans.
This new announcement means that a new “logistics as a service” solution will be created as Microsoft Dynamics 365 gets integrated with FedEx network intelligence. Merchants, organisations, and retailers can leverage the service to streamline product deliveries and stimulate communication enhancements during the delivery process.
“Nearly two years ago we set out on a mission with Microsoft to transform the commerce ecosystem,” says president and COO of FedEx, Raj Subramaniam.
“In that time, we’ve made significant progress, leveraging Microsoft Azure technology with our FedEx Surround solution, which provides critical support in enabling advanced monitoring of time-sensitive priority shipments. This next phase of our collaboration will continue to connect the unmatched supply chain insights from the FedEx network with the Microsoft Cloud to improve e-commerce experiences for brands, merchants, and consumers.”
Microsoft Dynamics 365 Intelligent Order Management will integrate with FedEx data as part of the expansion. The integration is likely to be completed during the second half of 2022. FedEx data will be accessed by Dynamics 365 AI to improve shipping, customer service, order tracking, and completion.