According to a recent analyst estimate, Microsoft Dynamics 365 Field Service generated $190 million in revenue in 2020.
It was estimated by Garyner that the solution revenue alongside some of its field service management (FSM) competitors in their latest vendor rankings. Dynamics 365 Field Service landed in Gartner's "Leaders" quadrant, alongside the products from Salesforce, Oracle, IFS, and ServiceMax.
"We believe this position as a Leader reflects our expansive product functionality," wrote Microsoft senior director of product marketing Neha Bajwa in a recent blog post. The update aligned with the upcoming new and updated features of Microsoft Dynamics 365 Field Service that are coming as part of 2021 release wave 2.
Gartner noted in its latest report the strong product functionality and sales strategy of Microsoft, including integration with Dynamics 365 Remote Assist. It was believed by the report authors that the customer base growth of Microsoft was among the highest of the vendors evaluated and that it was driven by the partner channel.
Gartner also identified Microsoft as a leader in Field service management (FSM) in 2020 when it estimated that Microsoft "generated one of the largest numbers of user license additions" among FSM vendors. During this period, it was reported that D365 Field Service was processing over 3.5 million work orders and 7.2 million resource bookings to add more than 14 million customer assets per month while having more than 200 million assets under management. Usage of the service was also reportedly doubling every six months.