customer relationship management

AI Advantage Of Microsoft Puts Pressure On Salesforce

Microsoft has announced the launch of its Dynamic 365 Copilot, an AI-powered assistance for both customer relationship management (CRM)...

Microsoft Brings Generative AI To CRM Product Suite

Microsoft has enhanced its customer relationship management (CRM) solutions with generative artificial intelligence (AI). The tech, which...

Drift Announces Partnership With Microsoft Dynamics 365

Drift, the Conversation Cloud company, is all set to become a Microsoft independent software vendor (ISV) partner by unlocking the power...

Microsoft Announces Teams Chat Integration For Dynamics 365

Microsoft has announced that the Microsoft Teams chat feature has been embedded into Dynamics 365 to boost business collaboration....

Tips On Managing Virtual Events With Microsoft Dynamics 365

The COVID-19 pandemic has upended countless aspects of work, including live events and webinars. With face-to-face opportunities to...

CRM For Schools Made Simple: A Beginner’s Guide

Today, a powerful and seamless customer relationship management (CRM) platform such as Microsoft Dynamics 365 CRM is the backbone of...

Importance Of CRM Systems In Higher Education

Customer Relationship Management systems are being embraced by more and more higher education institutions (HEIs) to engage, attract, and...

AI In 2021 And Beyond-Future Of CRM Platforms

The future has finally arrived! - at least for customer relationship management or CRM software users. Today, we have entered the era of...

5 Reasons Why Your Business Needs A CRM Solution

As a growing business, you knowingly or unknowingly are relying too much on emails and spreadsheets to store all your critical customer...