The recent influx of technology and digital transformation has made customer experience the biggest differentiator ahead of price or...

XLL add-in protection will be added by Microsoft for Microsoft 365 customers by including automated blocking of all such files downloaded...

Microsoft has urged its customers to keep their on-premises Exchange servers patched by applying the latest supported Cumulative Update...

Emirates Global Aluminium, the largest industrial company in the United Arab Emirates, and Microsoft UAE have collaborated on Industry...

Microsoft and the Planning and Statistics Authority (PSA) have signed a Memorandum of Understanding (MoU) outlining joint cooperation...

Microsoft and Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and...

Xbox head Phil Spencer has remarked that Microsoft is all committed to the Halo franchise and developer 343 Industries. In an interview...

Microsoft is all ready to position its supremacy as the breakout success of OpenAI‘s ChatGPT triggers a tsunami of excitement over...

Microsoft has announced updates to its Microsoft 365 Roadmap with a bunch of new capabilities that will be released shortly. For...

Microsoft has announced a multiyear, multibillion-dollar investment with ChatGPT-maker OpenAI. It will be making an investment worth $10...

Microsoft recently announced the unified Customer Service admin center that efficiently consolidates administration experiences across...

Organizations that want to provide a world-class customer engagement experience to their customers count on unified routing in Microsoft...

Order-taking and related downstream processes have been significantly streamlined thanks to the new make-to-order (MTO) automation...

Efficiency is paramount for seller productivity in today's cutthroat business environment. Sales teams must achieve more with less to...

Warehouse workers generally pack shipment items at a specific packing station via an optimized process to ship small and medium-sized...

Running a digital contact center is no cakewalk with supervisors expected to gather real-time insights on agent-customer activities....

Marketers across the globe are expected to create unique and compelling email content that can easily grab and retain the attention of...

For decades, organizations across the world have centered their supply chain strategies on increasing efficiency and lowering costs. Most...

A recently-concluded survey revealed that 90 percent of organizations across the world believe that improvements are required in their...

There is no denying the fact that the inboxes of most customers are flooded with hundreds of promotional and other emails every day. This...