Nonprofit organisations leverage CRM software such as Dynamics 365 to manage their relationships with constituents such as members,...

Technology can take a success-driven organisation including a nonprofit to a completely different level making it more relevant,...

The hospitality industry is all about offering feel-good and exceptional services to customers while catering to their requirements and...

Offering royalty deals and rebates to customers is critical to build brand loyalty as it has a measurable impact on the margins of the...

In today's increasingly complex business environment marked by intense competition, project-centric organisations face a series of...

Want to send better performing and highly targeted marketing campaigns? Microsoft Dynamics 365 allows you to easily map your customer...

Are you finding it difficult to keep a close track of user interactions and conversations in Dynamics 365 CRM? Looking for efficient ways...

Globalisation has been driving businesses, at least for the past two decades, if not more. Today no distance is unscalable with remote...

For most organisations that have a fleet of field service agents, the most complex task is managing and billing each agent efficiently....

The COVID-19 pandemic showed us one thing, and that is the human will to adapt and reinvent. When adversity stuck us in the form of...

The customer service team is the first point of contact and the face of any organisation. A smart and diligent client/customer support...

Sales pipeline data is leveraged by many organisations to measure a highly generalised picture of future sales. But what if the gathered...

Dynamics 365 and the Power Platform were built by Microsoft to help success-driven organisations redefine their security models around...

If there was a single recipe for success, a great customer experience would have been the most important ingredient in it. In today's new...

In the business world, there are countless times when what we have been doing and following for years isn't ideal until we have a close...

The decision to implement a CRM is a huge step by all standards. It's an exciting journey where you are on the cusp of leveraging a tool...

Are you planning to host an event for your institution or organisation but worried about how to efficiently manage everything? By...

Microsoft introduced the Main Form Dialog or MFD that refers to the ability to open a form within a form. This helps users open a record...

In today's digital landscape and new normal, unprecedented challenges are faced by sellers, making it more than critical than ever to be...

Today, customer-facing technology is the hot topic of retail industry conversations. Behind the scenes, accounts payable (AP) automation...